From Exposition, select Set up tables > Sales scripts, select a script, and click Arrange Script
Script
Displays the name of the script.
Sections
Lists the section names of a particular script.
Connected Section
Displays the prompt response that is connected to the listed section (displays only when you click Show Prompts).
Prompt
Displays the response a customer might give after hearing a particular script.
Script Text
Displays the content communicated to customers. This is the script text that is the response to the selected prompt (answer given by the customer) or the initial marketing text.
Show Prompts button
Click to display the Script Section, Prompts, and the Connected Section associated with the script, as well as three additional buttons:
■ Connect Section - Opens the Select a Section window where you select script sections to connect to the highlighted prompt.
■ Disconnect Sect - Click to break the link between the script section and the prompt. The system removes the information in the Connected Section.
■ Show Sections - Click to display Sections, Prompts, and Script Text.
Expand Branch button
Click to display the Script Section with the Connected Section data.
Collapse Branch button
Click to display the Script Section data only.
To create scripts
Before you create a script, write it down on paper first. Break it into logical sections prompted by positive, negative, and maybe responses. This helps you structure your script correctly when entering it.
1. From Exposition, select Set up tables > Set up scripts to open the Set up sales scripts window.
2. Select (New Script) from the Scripts drop-down list. This opens the New Script Name window.
3. Enter a Script Name and click Save to return to the Sales Script Entry window.
4. Click New.
5. Enter a Section Name for the script and Script Text for the section. For example, Section 1 might be your introductory comments in which you state the name of your organization and end with a question, such as "Are you familiar with our organization?"
6. Click Save.
7. Repeat this process for each section you create. Each section is based upon a response or "prompt" to the previous section.
8. Create section prompts after creating all of your sections:
□ Select a script section.
□ Click Prompts to open the Section Prompts window.
□ Connect the prompts for the selected section.
□ Repeat this step for each prompt that you create.
□ Click Save.
To arrange scripts
Now that you have created the sections and prompts for your script, you are ready to arrange the script.
1. From Exposition, select Set up
tables > Set up scripts to open the
Set up
sales scripts window.
2. Select Introduction under Script Sections.
3. Click Arrange Script to open the Arrange Script Sections window. In this window, you see the Introduction section and associated prompts and text.
4. Click Show Prompts to see the prompts connected to the Introduction section.
5. Select a prompt, and click Connect Section to open the Select a Section window.
6. Select the section on the Select a Section window that you want to connect to the highlighted prompt. For the Yes prompt, select Positive Response/1. For the No prompt, select Negative Response/1.
7. Click OK.
8. Click Save. At this point, you have assigned scripts for both a positive (Yes) and negative (No) response to the Introduction script. The following steps will allow you to continue to assign scripts based on additional questions and answers:
9. From the Set up sales script window, (Introduction is still highlighted) click Arrange Script to reopen the Arrange Script Sections window.
10. Click Expand Branch.
11. Select Positive Response/1.
12. Click Show Prompts. The Yes prompt is highlighted.
13. Click Connect Section.
14. Select Positive Response/2, and click OK.
15. Click Save. Repeat the process until the script sequence is complete.